There are lots of instances where no reply to reviews from guests deteriorates the hotel image. Understanding the entire situation our ORM team validates all the feedback from guests be it Positive or Negative review and gives an appropriate reply which will give a good image of a Hotel in the mind of clients.
Not Just this we have software where you can also give ratings to guests. Our Team ensures that your Online reputation management is always top class which will enable more bookings.
If top 5 reviews are positive you will attract 10 bookings but if you have 1 negative review in top 5 then you will lose 10 bookings from the internet.
Design & Procedure : A coherent vision aligned to business objectives is designed after a deeper understanding of the reputational issues. The aim of it is to amplify brand reputation by changing beliefs and expectations.
Advocacy : Through a streamlined onboarding process, we engage and empower external stakeholders to protect and amplify your organization’s reputation.
Resilience : We continuously monitor and measure the changing perception of your brand through sensing, managing, and assessing risks and do proactively planning in an order to eliminate them.
ORM is online reputation management, once you hire us we will handle the reviews management across all the platforms and give appropriate reply and our experts looks into each review personally and consult with the stakeholders and take appropriate steps. Hospitality minds is expert in ORM for hotels, we have catered to more than 200 hotels for such services and its going on. Our hotels have seen significant change in the dealings of their staff and the hotels are now guest centric.
Reviews play a crucial part, a negative review on any platform will kill the business, affect the brand value, ARR, the image and gives a very bad impression to the guests who comes to book our property. ORM can turn the tides. Hospitality Minds guides you on maintaining a healthy reputation on all the platforms.
We help you grow in all aspects, our professionals guide the hotel team on how to overcome the loopholes and advance to delight the guests and leave an overall positive image of the hotel.