Are you afraid of your guest's opinions or Fake reviews ? Feeling lost in the seemingly impenetrable jungle of evaluation and booking portals, feedback forms and complaints?
Hiding from your guests and not responding to their feedback will only hurt your hotel business at the same time there are Potential guest who are well organized who wish to see the changes in the hotel so that they can visit.
There are lots of instances where no reply to reviews from guest deteriorates the hotel image. Understanding the entire situation our ORM team validates all the feedback from guest be it Positive or Negative review and gives an appropriate reply which will give good image of a Hotel in the mind of clients.